Policies & Shipping

WE WANT YOU TO BE 100% SATISFIED!

If, for any reason, you are not completely satisfied with your purchase from Wheat Ridge Cyclery, please bring it back to us in new condition for a full refund.

Used it for awhile?  No problem – we’ll still take it back and give you store credit.

Fine print for used product:
  • Upon inspection, an appropriate store credit will be determined.
  • No Bull Guarantee DOES NOT cover damage caused by improper use or accidents.

Yes – we price match other Colorado brick and mortar stores for identical product.  Tell us where you saw it and we’re on it!

How long is the No Bull Guarantee good for?

30 days on bikes, accessories, clothing, bike fits, and service.

Price Protection

If a bike you bought goes on sale within 30 days of your WRC purchase, you get the difference back in store credit.

Shipping

Orders usually ship one business day after being placed. Please note that some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship outside of the Continental U.S. or to P.O. Boxes.

Free In-Store Pickup

Some items, including most bicycles, are available for in-store pickup only. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away, we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

Prices & Information

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

Returns

If there is a problem with something you purchased from us, you can either bring it in or ship it to the shop. All merchandise must be returned within 30 days of purchase. Please include a copy of your invoice. For a full refund, merchandise must be unused and in its original packaging. That includes all packaging and/or tags! Thanks!

Used merchandise cannot be returned unless it is defective. We will refund shipping costs on incorrect or defective merchandise.

All shipped returns require a Return Authorization Number (RA#.) To obtain an RA# please locate your order number (in email or on invoice) and call 866-665-3083. Please write the RA# on the outside of the shipping box (large and noticeable!) and ship via Fed Ex or insured USPS Priority Mail to: 

WRC ONLINE RETURNS 
Wheat Ridge Cyclery
7085 W. 38th Avenue
Wheat Ridge, CO 80033