UPDATE 3/26/2020 (later that very same day...)

...and we're back in the game!  Bicycle repair has been added to the Critical Services of the Stay at Home order for Colorado.

We will be open again tomorrow (Friday March 27) for bicycle service.

Sales will go through our website and continue with free shipping on eligible orders, curbside pick-up, or local delivery for bike sales.

Thanks!

Steve


UPDATE 3/26/2020

Well, things just changed for us again overnight with Governor Polis's Stay at Home order for Colorado.  Bicycle Retail and Repair are not currently listed as Critical or Essential Businesses.  As such, we will comply with the order and remain closed until the order expires, or until we are added to the list of Critical/Essential Businesses.

You can still shop us online and enjoy free shipping on orders over $25.  We're working on figuring out what is allowed for delivery or pickup and will update everyone once we know more.

We know that we have many of your bikes here for repairs, and we want to get them back to you.  Stay tuned!

In the meantime, feel free to reach out to Governor Polis at 303-866-2471 and let him know that bicycle repair is an essential service.

We are hoping that the order is ammended soon.  Thanks for your support and patience!

Steve


UPDATE 3/24/2020

Hello again Cycling Family,

It’s been about a week since we started making major changes to the way we do business so that we can support our local community while slowing the spread of this highly infectious disease. I wanted to both update you on what we’re doing and to thank you!  The support that you have shown us has been remarkable and has gone a long way towards keeping our spirits up and providing some semblance of normalcy for everyone here at Wheat Ridge Cyclery.  From the bottom of our hearts, Thank You!

Currently, we are still welcoming customers in the store, but we are continuing to limit the number in the store at any given time.  Everyone has been excellent and patient and done a great job of helping keep a safe distance of 6’ between persons. We really appreciate it!  Once inside, you really do get personalized one-on-one attention this way, so it’s great for everyone!

We have also seen a huge increase in traffic and transactions on our website.  You have the options to choose pick-up at the store, free shipping to your home, or you can take advantage of free local delivery on new bike sales and completed repairs.  If you choose to pick it up at the store, you are welcome to give us a call when you are here and we can bring it right to your car.

Our vendors have also stepped up their support.  Some are allowing us to sell complete bikes online, some are increasing our margin for Click & Collect orders on their websites, and they are all helping to spread the word on best practices to keep everyone safe.  Thanks!

It is clear to us and to local legislature that we are an essential business during times of crisis.  Cycling is not only a safe and legitimate form of transportation but it is also a great way to stay healthy and active while social distancing.  We hope that you ride responsibly now more than ever.  That can mean no group riding for the roadies or choosing the easier and safer line when mountain biking, but regardless, have fun and be safe!

Our service department has been working hard on repairing your bikes.  We are maintaining safe distancing between our work benches and are disinfecting bikes as we check them in and again as we work on them.  We can bring your completed repair straight out to your car when you arrive or we can even schedule local delivery of your completed repair over the phone.  We just want to keep you rolling!

We are trying to do our part for the community and provide support for cyclists of all abilities and all aspects of cycling.  People that are typically cyclists in spin classes have been coming in to buy bikes while their spin studios are closed.  People that usually enjoy the gym are discovering cycling and purchasing their first bike as an adult.  Commuters are coming in for repairs and supplies to keep them rolling.  In general, new bike day has been its own form of therapy for many people and we absolutely love new bike day!

Along with that, we have seen many businesses forced to lay off a significant number of their employees during this crisis.  This is going to be super tough on those people and hard for the local economy in general.  Luckily, through your support we have not had to lay off any of our employees yet.  We don’t know what the future holds for us over the next few weeks or months, but we are doing our best to support the wonderful and talented people that make Wheat Ridge Cyclery the organization that it is.

Your support and enthusiasm has been amazing, and that is why it has always been our mission to enhance lives through cycling!

Steve Heal

General Manager


UPDATE 3/18/2020

Dear Cycling Family,

Wheat Ridge Cyclery holds the lives and livelihood of our employees as well as the health and safety of our customers as our highest priority.

In response to the COVID-19 situation, we are taking action to help keep our customers and our employees as safe as possible.

Effective immediately, we will limit the number of customers in the store at one time and will do our best to keep some distance between the employees and customers. Please don't be offended when we ask you to stand a safe distance away while at the registers and don't greet you with a hand shake, high-five, or a hug for the time being.

Our Spring Sale is has moved to an online only sale. We are offering Free Shipping on eligible orders over $25, curbside pickup when your order is ready, and local delivery options on all bicycle sales (we will call to coordinate). This is a great way to help support local business, ensure steady income for our employees through this crisis, and prioritize your physical and mental health during this stressful situation!

For items that you'd like to purchase that we do not have in stock or online, feel free to call us to place a special order.

Our service department is still open and still cranking through repairs. We will start disinfecting your bike when we bring it in the store.  We may be able to deliver your completed repair to you if that helps. Just call to coordinate it.

We have suspended doing bike fits until further notice.

We're doing our best to remain open for business for as long as possible while maintaining good public health practices. As the situation rapidly and unexpectedly changes, so will our policies. We will be posting updates on our website, Facebook, Instagram, and via these emails to let you know what and how we are doing as we navigate this evolving landscape.

Thank you for understanding!

Steve Heal

General Manager