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UPDATE 06/02/2020

We are very happy to announce that we are allowing in-store shopping again!  It is on a very limited basis, but regardless, we are super excited to see your masked-but-smiling faces again!

We are limiting it to one-on-one interactions for both sales and service.  Masks are still required (and greatly appreciated) for all interactions including curbside pickup and we still ask that you maintain a safe social distance of 6' whenever possible while in the store, or in line out front.

We also still encourage you to shop (or pre-shop) us online!  Orders are processed within an hour of when it's placed (or within an hour of the store opening if placed overnight).  Many of our bikes are still in boxes, but we will notify you within an hour of placing your order to let you know when to expect it to be ready to roll!  We are also still offering free shipping on most orders over $25!  If you're local, you should recieve it with a day or two so skip the line!

We are allowing test rides, but you must bring your own helmet in addition to a valid driver's license and major credit card.  

There are still some things that we aren't able to do at this time, including Bike Fits, our Demo Program, or returns/exchanges for apparel.  Also, while you are certainly not required to make a purchase, we are discouraging general browsing for the time being.  We can't wait for the time when we can just hang out at the shop and talk about bikes and adventures again, but for the time being we are doing our best to help as many people as we can, as quickly as possible.

Our Service Department is busier than ever before!  We have more service staff than ever and have expanded to additional spaces throughout the store to increase our service capacity.  Even with these additions, our repair turn-around time is much longer than normal.  Smaller repairs that would normally be done in 1-2 days are now being completed in 1-2 weeks.  Larger repairs that are normally a week out are now being scheduled for a month away.  We apologize for the wait and are working hard to service your bike in as timely a manner as we can without sacrificing our quality.

We appreciate your patience!


Old updates chronicled below


UPDATE 5/08/2020

Though Jefferson County does downgrade from 'Stay at Home' to 'Safer at Home' tomorrow, we will still be operating the same way that we have been for the last month.

  • Only Service Customers can enter the store (limited to 2-3 at a time)
    • Repairs currently have a 1-4 week turnaround.  We apologize for the wait, but our service department has never been busier
    • You may have to wait in line outside, but we will do our best to keep the line moving while still giving you our full attention once inside
  • All Sales and support are done Online or over the Phone (and there may be a wait on the phone as well)
  • Free Shipping on eligible orders over $25 (we can even fix the sales tax on the back end and save you some money!)
  • Free Curbside pickup of online orders.
    • Please wait for confirmation that your order is ready for pickup
    • Most orders are fulfilled within an hour
    • Many bikes are still boxed, and can take anywhere from a few hours to a few days to build

We are still not able to offer test rides or demo bikes at this time.  We hope that it is safe to do so soon, but until then we appreciate your patience and understanding.  We will do our best to direct you towards the right bike to purchase and rely on our No Bull Return Policy to sort out any issues.

We do hope to open our sales floor to bicycle customers and to allow test rides soon, though!  Unfortunately, we are not as prepared as we'd like to be in order to do that at this time.  There are also a couple of requirements mandated by the Colorado Department of Public Health that we are still working to meet in order to allow customers in the store.  We do see some businesses operating outside of these restrictions, but we are not willing to put our customers or employees at any undue risk.  The health and safety of our customers and employees remains our highest priority!

Thank you all for your patience and support during these truly unprecedented times!


UPDATE 5/01/2020

It’s May…so that means that we’ve May’d it a long way since the start of this pandemic and we can start to see some light at the end of the tunnel…but we’re not there yet!

Though the state has lifted some restrictions, Jefferson County is still under a Stay-at-Home order until May 8th.  That means that not much has changed for us in how we’re doing business now compared to last few weeks.

What’s New:

  • Masks are required to enter a business in the City of Wheat Ridge
  • Summer Hours!  We are open normal summer business hours

 What’s not-so-new:

  • Only Service Customers can enter the store (limited to 2-3 at a time)
  • All Sales and support is done Online or over the Phone
  • Free Local Delivery of Bicycle Sales (Roughly a 15 mile radius of the store)
  • Free Shipping on eligible orders over $25
  • Free Curbside pickup of online orders.
    • Pease wait for confirmation that your order is ready for pick-up
    • Most orders fulfilled within an hour
    • Many bikes are still boxed, and can take anywhere from a few hours to a few days to build

We are still not able to offer test rides or demo bikes at this time.  We hope that it is safe to do so soon, but until then we appreciate your patience and understanding.  We will do our best to direct you towards the right bike to purchase and rely on our No Bull Return Policy to sort out any issues.

Thank you for understanding!

Steve Heal

General Manager

UPDATE 4/03/2020

We are still open as local and national legislature has declared bicycles as essential.  Again, we can't thank our Wheat Ridge Cyclery family enough for supporting us through this crazy situation and we feel honored to be open to serve our local cycling community every day!  Thank You!

We are open everyday but have gone down to our normal "Winter Hours."  We know that some retailers have gone to very limited hours but we feel being open more helps to spread out the traffic flow better to keep things more manageable.

While we are open, we can only allow service customers in the store and that's limited to no more than 2 at a time.  

All shopping is done via our website or over the phone.  Feel free to call us to speak with one of our experts about any of your cycling sales or service related questions.  We're happy to help!

All online sales have the options for free shipping, free local delivery of bicycle sales, or options to pick-up at the store

What to expect when you arrive:

We have someone stationed at the door to greet you and explain how we're operating at that time as things can change quickly.

If you are here to pick up an order that you placed online, you can either call us when you arrive to have it brought to your car or you can come to the door greeter and they can grab it for you.

If you are here for service, our greeter will direct you in to the store where we have colored arrows on the floor to direct you to the appropriate service writer while maintaining 6 feet of distance between yourself and others for your entire visit. 

If you are dropping your bike off for service, then we will have you place your bike in a rack in front of the counter where we will disinfect and sanitize it with alcohol (which is safe for your bicycle).  Then they will put it in the work stand and start the check-in process as normal...man I miss "normal."

If you are picking your bike up after it has been serviced, then the service technician will bring it out and place it in the rack for you for you to pick it up from while keeping social distance.  We have even moved our credit card terminals further out in front of our registers to keep everyone safe.

We don't know how long things will be like this, but we assume this will be our new normal for the next month or two.  Even after that, we're guessing that it will be a long time until things are fully back to normal.  In the meantime, we really do appreciate all of your patience and support as we navigate this brave new world.

Thanks!

Steve Heal, GM


UPDATE 3/26/2020 (later that very same day...)

...and we're back in the game!  Bicycle repair has been added to the Critical Services of the Stay at Home order for Colorado.

We will be open again tomorrow (Friday March 27) for bicycle service.

Sales will go through our website and continue with free shipping on eligible orders, curbside pick-up, or local delivery for bike sales.

Thanks!

Steve


UPDATE 3/26/2020

Well, things just changed for us again overnight with Governor Polis's Stay at Home order for Colorado.  Bicycle Retail and Repair are not currently listed as Critical or Essential Businesses.  As such, we will comply with the order and remain closed until the order expires, or until we are added to the list of Critical/Essential Businesses.

You can still shop us online and enjoy free shipping on orders over $25.  We're working on figuring out what is allowed for delivery or pickup and will update everyone once we know more.

We know that we have many of your bikes here for repairs, and we want to get them back to you.  Stay tuned!

In the meantime, feel free to reach out to Governor Polis at 303-866-2471 and let him know that bicycle repair is an essential service.

We are hoping that the order is ammended soon.  Thanks for your support and patience!

Steve


UPDATE 3/24/2020

Hello again Cycling Family,

It’s been about a week since we started making major changes to the way we do business so that we can support our local community while slowing the spread of this highly infectious disease. I wanted to both update you on what we’re doing and to thank you!  The support that you have shown us has been remarkable and has gone a long way towards keeping our spirits up and providing some semblance of normalcy for everyone here at Wheat Ridge Cyclery.  From the bottom of our hearts, Thank You!

Currently, we are still welcoming customers in the store, but we are continuing to limit the number in the store at any given time.  Everyone has been excellent and patient and done a great job of helping keep a safe distance of 6’ between persons. We really appreciate it!  Once inside, you really do get personalized one-on-one attention this way, so it’s great for everyone!

We have also seen a huge increase in traffic and transactions on our website.  You have the options to choose pick-up at the store, free shipping to your home, or you can take advantage of free local delivery on new bike sales and completed repairs.  If you choose to pick it up at the store, you are welcome to give us a call when you are here and we can bring it right to your car.

Our vendors have also stepped up their support.  Some are allowing us to sell complete bikes online, some are increasing our margin for Click & Collect orders on their websites, and they are all helping to spread the word on best practices to keep everyone safe.  Thanks!

It is clear to us and to local legislature that we are an essential business during times of crisis.  Cycling is not only a safe and legitimate form of transportation but it is also a great way to stay healthy and active while social distancing.  We hope that you ride responsibly now more than ever.  That can mean no group riding for the roadies or choosing the easier and safer line when mountain biking, but regardless, have fun and be safe!

Our service department has been working hard on repairing your bikes.  We are maintaining safe distancing between our work benches and are disinfecting bikes as we check them in and again as we work on them.  We can bring your completed repair straight out to your car when you arrive or we can even schedule local delivery of your completed repair over the phone.  We just want to keep you rolling!

We are trying to do our part for the community and provide support for cyclists of all abilities and all aspects of cycling.  People that are typically cyclists in spin classes have been coming in to buy bikes while their spin studios are closed.  People that usually enjoy the gym are discovering cycling and purchasing their first bike as an adult.  Commuters are coming in for repairs and supplies to keep them rolling.  In general, new bike day has been its own form of therapy for many people and we absolutely love new bike day!

Along with that, we have seen many businesses forced to lay off a significant number of their employees during this crisis.  This is going to be super tough on those people and hard for the local economy in general.  Luckily, through your support we have not had to lay off any of our employees yet.  We don’t know what the future holds for us over the next few weeks or months, but we are doing our best to support the wonderful and talented people that make Wheat Ridge Cyclery the organization that it is.

Your support and enthusiasm has been amazing, and that is why it has always been our mission to enhance lives through cycling!

Steve Heal

General Manager


UPDATE 3/18/2020

Dear Cycling Family,

Wheat Ridge Cyclery holds the lives and livelihood of our employees as well as the health and safety of our customers as our highest priority.

In response to the COVID-19 situation, we are taking action to help keep our customers and our employees as safe as possible.

Effective immediately, we will limit the number of customers in the store at one time and will do our best to keep some distance between the employees and customers. Please don't be offended when we ask you to stand a safe distance away while at the registers and don't greet you with a hand shake, high-five, or a hug for the time being.

Our Spring Sale has moved to an online only sale. We are offering Free Shipping on eligible orders over $25, curbside pickup when your order is ready, and local delivery options on all bicycle sales (we will call to coordinate). This is a great way to help support local business, ensure steady income for our employees through this crisis, and prioritize your physical and mental health during this stressful situation!

For items that you'd like to purchase that we do not have in stock or online, feel free to call us to place a special order.

Our service department is still open and still cranking through repairs. We will start disinfecting your bike when we bring it in the store.  We may be able to deliver your completed repair to you if that helps. Just call to coordinate it.

We have suspended doing bike fits until further notice.

We're doing our best to remain open for business for as long as possible while maintaining good public health practices. As the situation rapidly and unexpectedly changes, so will our policies. We will be posting updates on our website, Facebook, Instagram, and via these emails to let you know what and how we are doing as we navigate this evolving landscape.

Thank you for understanding!

Steve Heal

General Manager